First Nations Customer Service Trainee

Warumilang Program

Fully Funded Qualification: Certificate III in Business

Work onsite with: ANZ

Their purpose is to shape a world where people and communities thrive. That’s why they strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, they transform ideas, hard work and ambition into reality. ANZ recognises the value of an inclusive and diverse work environment. They take pride in the diversity of their people and encourage applications from diverse candidates.

In this Customer Service Traineeship, you’ll play an integral role in delivering a seamless banking experience for customers. As a Trainee, you’ll engage with customers on their end-to-end banking needs, support them through transaction activities, lead needs-based conversations and educate them on digital solutions.

Key Responsibilities: Your main responsibilities as a Trainee will include assisting customers with a smooth branch experience by addressing their banking requirements, from transactions to tailored advice on digital tools. You will also demonstrate proactive engagement in fulfilling Customer Promises, ensuring customers leave as strong advocates of ANZ. Additionally, you’ll be encouraged to show initiative and adaptability, especially in promoting technology solutions to streamline the banking process.

Success in this role requires a commitment to customer focus and a proactive attitude. An active user of technology, you will champion its benefits to customers, enhancing their banking experience. This Traineeship offers a unique opportunity to be part of a dynamic and innovative team.
100 points of ID will be required for background checks along with other requirements that will be discussed during the screening process.

(TAS) Only Aboriginal and/or Torres Strait Islander people are eligible to apply for this position. This action constitutes an equal opportunity measure by virtue of section 25 of the Anti-Discrimination Act 1998.

National Training Wage from: From $26.95 per/ hour, plus 11.5% Superannuation

This role is suitable for recent secondary school leavers