Home Care South is a dynamic and client-focused team within the Department of Health (Tasmania), dedicated to delivering high-quality in-home support services across Southern Tasmania. Our primary mission is to support frail older people and younger people with disabilities to remain safely and independently in their homes and communities, in line with the Charter of Aged Care Rights and the Aged Care Quality Standards.

Our team operates as a critical link between clients, families, care providers, and the wider health system. Client Services Officers (CSOs) form the backbone of Home Care South, working autonomously while travelling across the region to ensure service quality, conduct assessments, support field staff, and respond to individual client needs

The Role:

Client Services Officers work with a high degree of independence and are regularly required to travel

throughout Southern Tasmania. The Client Services Officer reports directly to the Manager, Home Care South and is responsible for:

• Coordinating new referrals and home care assessments for incoming and re-engaging clients.

• Reassessing support plans to ensure services remain appropriate, responsive, and compliant with statutory obligations.

• Maintaining accurate and up-to-date client databases and documentation for reporting and quality assurance.

• Investigating and resolving client concerns independently to uphold service quality and accountability.

• Leading the onboarding, orientation, and ongoing training of field staff to maintain high standards of care delivery.

• Driving continuous improvement by contributing to quality and safety initiatives and maintaining Work Health & Safety compliance.

To find out more, please visit the THS website, and for any assistance with developing your application for this role please contact the team at Glenorchy Jobs Hub